Cohort Terms and Conditions

This Program, ‘Community Cohort’, is owned and operated by The Community Collective Pty Ltd by ABN 44 661 010 993 trading as The Community Collective (‘The Community Collective’, ‘we’, ‘our’, or ‘us’).

Please read these Terms and Conditions (‘Terms’) carefully before you purchase or otherwise access our online program, Community Cohort (‘Program’). These Terms, along with our Community Guidelines, govern your access to and participation in the Program.

By accessing the Program, you:

1. acknowledge that you have read, and agree to comply with and be legally bound by, these Terms; and
2. warrant that you are over 18 years of age and have the legal capacity to enter into a binding contract.

We reserve the right to modify these Terms at any time, consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to initial use as well as periodically throughout your use of our Program. If at any time you choose not to accept these Terms, you should discontinue your use of our Program.

By continuing to access this Program, you are deemed to accept any future amendments to these Terms. If you are uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase. 

PROGRAM ACCESS

You may apply to access the Program by completing the application form on our Site (‘Site‘) and paying the Program Fee via our Stripe link (if applicable). You agree to provide accurate, current and complete information about yourself as requested or directed, and to promptly update this information to maintain its accuracy if requested. We have the right to suspend or terminate your participation in the Program if we suspect that such information is inaccurate or incomplete. We also reserve the right to deny your Program application for any reason.

Your access to the Program commences when your application has been accepted by us, or a date specified on our Site, and you pay the price as displayed on our Site and in accordance with these Terms (Program Fees’). Your Program continues until terminated under these Terms or the Program reaches the end date. We will provide you with 7 days’ notice should we plan to discontinue the Program.

To access the Program, you may be required to create an account via our Cohort Portal. In doing so, you must provide accurate information, including your name, your business name (if applicable), address, a valid email address and contact number. You must also be at least 18 years old. You agree to update this information if and when it changes. You are solely responsible for the activity that occurs on your account, so please keep your account password secure. 

PROGRAM FEES

The Program Fees are payable in full upfront for the selected period. Where you fail to make payment or payment is declined for any reason, you must provide a new eligible method of payment immediately or we may suspend or revoke your access to the Program. 

You will be liable for all outstanding payments, including any costs incurred by us trying to recoup the outstanding Program Fees such as debt collection agency costs, including any legal costs on any Program Fees that remain outstanding.

REFUNDS AND CANCELLATIONS

The Program Fees are non-refundable except as required by law or at our sole discretion. We do not provide refunds simply because your situation has changed or you have changed your mind.

If you would like to cancel your Program, you may do so at any time by providing us with 7 days’ notice. Then we will be able to remove you from the program if you so choose to. However a refund would not be issued in this case either.

PROGRAM ENTITLEMENTS

During your Program, we will provide you with certain Program Entitlements, including:

• Live Cohort - all online sessions, workshops, kick off call, Cohort Portal, 1-1 check ins (optional), resource library, templates, music playlists and in person session invites.
• Live Cohort & Coaching - everything in the Live Cohort plus 3 x 1 hour coaching sessions.

You can apply to be accepted for the coaching add on to access 3 x 1 hour coaching sessions 1-1 with the Community Cohort coaches. All those who are accepted also gain access to our monthly newsletter, The Community Roundup. You are able to unsubscribe at any time if this no longer feels useful. All those who join the Live Cohort can also purchase 1-1 coaching sessions as and when they need them. 

If a Force Majeure event of any kind requires that any Program Entitlements be delayed, they will either take place in a different allowable format or be rescheduled. You will not be entitled to any compensation for Program Entitlements that are unable to proceed due to a Force Majeure event.

From time to time, we may also provide you with certain benefits, such as products, programs or workshops, which may be provided by third parties. We do not offer any guarantees regarding these benefits, including their accuracy or quality, the duration for which they are available or that they are suitable for your purposes.

During the Program, you will be invited to participate in the online Cohort Portal. In order to be admitted and retain access to the portal, you will be required to comply with our Community Guidelines, including the rules provided by the hosting platform. If you breach the Community Guidelines or rules of the online portal, your access to the portal could be revoked and, depending on the severity of the breach, your access to the Program may also be terminated.

We reserve the right to cease operating any associated online Cohort Portal with 7 days’ notice to you.

COMPLAINTS

We are committed to your enjoyment of and satisfaction with the Program. Should you have any concerns or be dissatisfied in any way, please contact us via our Contact Form and include:

1. your name;
2. the email address you used to apply for the Program;
3. details of your concern or complaint;
4. details of what you would like us to do to resolve the matter; and 
5. copies of any relevant correspondence.

We will acknowledge your complaint within 3 business days and aim to resolve it within 14 business days. If we are unable to do so, we will provide an explanation accordingly.

You agree not to engage in any behaviour, in public or in private, that is negative or derogatory towards us, and we agree to the same. This includes (but is not limited to) communications with third parties or posting on social media.

Where a dispute cannot be resolved, it will be submitted for mediation in accordance with The Arbitrators and Mediators Australian Mediation and Conciliation Rules. Should the dispute be unable to be resolved at mediation, you agree to submit to the exclusive jurisdiction of the courts of the State or Territory where we are located.

INTELLECTUAL PROPERTY RIGHTS

As part of the Program, you will have access to certain materials, including resources, forms, templates, handbooks, recordings, content sessions, digital products and other content (‘Materials’). We retain ownership of all Intellectual Property Rights (including copyright) in the Program and the Materials.

To the extent required for participation in the Program, you are granted a non-exclusive, non-transferable, single-use, limited licence to access and use the Materials for your own personal use, and you agree not to:

1. modify the Materials; 
2. copy or share the Materials or in any way cause or allow them to be copied or shared; 
3. assign or transfer your place in the Program to any other person without our express written consent; or
4. sublicense, publish, sell, or provide the Materials to, or otherwise allow them to be used by, third parties.

Your use of the Materials may also be subject to our Site Terms and Conditions and Privacy Policy.

If you infringe our Intellectual Property Rights, we reserve the right to terminate your access to the Program and the Materials without refund and pursue legal remedies. 

For any intellectual property that you provide us with through the Program (‘Member Content’), you warrant that you are the owner of this intellectual property and indemnify us against any claim made by a third party arising out of any breach of intellectual property rights from our use of the Member Content (including distribution for promotional purposes). By participating in the Program, you grant us a non-exclusive, irrevocable, royalty-free, perpetual licence to use and reproduce your Member Content at our discretion.

PROGRAM PROMOTION

Where you have provided testimonials (in any format), you acknowledge that we may use these along with reference to you on our Site and social media channels, or any other avenue, for promotional and other purposes at our discretion.

You acknowledge that part of your Program may include group photos or recordings (in digital, audio and/or video format) your participation in the Program, where you may feature prominently. These digital assets are both for the purposes of providing the Program and for us to use in our promotional material to market the Program. You consent to our use of these photos and recordings without restriction, including but not limited to our ability to modify, publish, reproduce or distribute them at our discretion. You are welcome to have your camera off in live sessions if you'd like to not be involved.

TERMINATION

We reserve the right to terminate your access to the Program and all current and future communities under The Community Collective brand with immediate effect if:

1. you do not pay the Program or Coaching Fees  before the program or coaching session starts;
2. you infringe our Intellectual Property Rights;
3. you engage in conduct that is injurious or potentially harmful to our reputation;
4. you disclose Confidential Information without consent;
5. your actions are contrary to our interests; 
6. we consider that mutual trust and/or confidence no longer exists; or
7. you fail to comply with any of the other provisions of these Terms or otherwise breach any undertaking, warranty or obligation under these Terms.
8. you post misleading information that is not true and deceives others.
9. you violate our Community Guidelines 

If we terminate your access to the Program, this may also incorporate any other communities, events or offerings under The Community Collective brand including our Community Cohort and FKS community.

CONFIDENTIALITY

You agree to respect our privacy and confidential information, which includes information relating to our business, finances, operations, marketing strategy, administration, technology, clients, customers, employees, contractors or suppliers, along with our intellectual property and other information relating to trade secrets, know-how, systems and processes. Accordingly, unless you have our prior written consent, you will keep any information we choose to share confidential. This also applies to the privacy and confidential information of other Members. We will not disclose any information you provide except as set out in these Terms. 

However, these obligations of confidentiality do not apply to any disclosure that:

1. is for the purpose of performing the Terms or exercising a party’s right under the Terms;
2. is required by Applicable Law; or
3. relates to Confidential Information that is publicly available through no fault of the receiving party or its personnel, or was rightfully received from a third party without restriction or breach of any obligation of confidence.

PROHIBITED USE

In addition to any other prohibitions, you must not under any circumstances access or otherwise use the Program or its content: 

1. for any unlawful purpose; 
2. to solicit others to perform or participate in any unlawful acts; 
3. to violate any international, federal, or state regulations, rules, laws, or local ordinances; 
4. to attempt to change, remove,  or otherwise interfere with the Program or any of its Materials; 
5. to infringe upon any other person's proprietary rights; or
6. to send any unsolicited advertising or promotional material, commonly referred to as 'spam'.

WARRANTIES AND INDEMNITIES

We provide the Program and its content on an ‘as is’ basis, and do not guarantee any specific results from your participation. Your experience will depend on your own commitment, motivation and intent to follow through. Any examples of previous participants’ experiences, including reviews, testimonials or other statements, are provided for illustrative purposes only, and are simply examples of what can be possible. 

You agree that you engage in the Program at your own risk.

Except as expressly permitted by law, we cannot be held liable for:

1. any loss or damage that you may suffer as a result of your participation;
2. your inability to participate in the Program for any reason;
3. your failure to maintain the security of your login details that enable you to access the Program;
4. the statements or conduct of any third party; or
5. your reliance on the suggestions or recommendations of any third party or Program participant.

You agree to indemnify us against any loss or damage, including legal costs, related to your breach of these Terms. 

INFORMATION AND ADVICE

Any content or information provided in the Program is of a general nature only and does not constitute professional advice. We do not purport to be legal or medical practitioners, financial advisors or any other type of licensed professional and cannot be held liable for any reliance on the information we provide through the Program. No part of the Program is a substitute for obtaining advice that is specific to your individual circumstances from a qualified professional. 

You are responsible for determining whether the Program is right for you. We reserve the right to terminate or suspend your access to the Program at any time should we believe that it is not appropriate for you, or that further professional advice should be sought.

Any reference to other products or services, programs, memberships, events, processes or other information appearing within the Program does not constitute or imply our endorsement, sponsorship or recommendation in any way.

PRIVACY POLICY

When you apply to take part in the Program, and during your participation, you may be required to provide us with certain personal information (such as contact details) and sensitive information (such as information about your health or finances).

Your privacy is extremely important to us. We will only use your personal information in order to provide you with the Program Entitlements and to communicate with you about the Program. Where you wish to withdraw your consent from email communications, you may simply unsubscribe. Your information will be dealt with in accordance with our Privacy Policy, which is accessible here. 

ELECTRONIC SIGNATURE

These Terms will become binding when you agree to these Terms, including by clicking 'I consent' or 'I agree' or similar, or by purchasing and/or commencing the Program.

VALIDITY

Whenever possible, each provision of these Terms will be interpreted in such a manner as to be effective and valid under Applicable Law, but if any provision of these Terms is held invalid or unenforceable, the remainder of these Terms will nevertheless remain in full force and effect and the invalid or unenforceable provision will be replaced by a valid or enforceable provision. 

ASSIGNMENT

You cannot assign these Terms, or otherwise deal with the benefit of them or any rights under them, without our prior written consent. We reserve the right to assign or novate the Terms, or otherwise deal with the benefit of them or rights under them, without your consent.

ENTIRE AGREEMENT

These Terms constitute our entire agreement with you about the Program and supersede all previous agreements, understandings and negotiations.

GOVERNING LAW AND JURISDICTION

The performance and enforcement of these Terms will accord with the laws in force in the State or Territory in Australia where we are located as indicated on our Site. You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

We may update or vary these Terms and Conditions at any time.

Last updated: 27 February 2024